At NotionMastery, we strive to provide you with the best learning experience and high-quality resources, including tutorials, templates, and guides. However, we understand that sometimes things may not meet your expectations. This Return & Refund Policy explains how we handle requests for refunds and returns.
Please review this policy carefully. By making a purchase on our website, you agree to the terms outlined here.
1. Digital Products
Since we offer digital products, such as tutorials, templates, and guides, which can be accessed immediately after purchase, we do not offer refunds or exchanges for these items once they have been downloaded or accessed.
Access to Content: Upon purchasing a product, you gain instant access to the content. Once accessed or downloaded, the product is considered delivered, and no refunds are provided.
Issues with Access: If you experience any issues accessing the purchased content (such as technical difficulties), please contact our support team immediately. We will work to resolve the issue promptly and provide a solution.
2. Subscription Services
For subscriptions to our premium content, we offer a 14-day trial period to ensure that our resources meet your needs. During this period, if you decide that our content is not right for you, you can cancel your subscription and receive a full refund.
Trial Period: You can cancel your subscription within the first 14 days of your subscription period to receive a refund for the amount paid.
After Trial Period: After the 14-day trial period, no refunds will be issued for the subscription.
If you wish to cancel your subscription within the trial period, please contact us as outlined below.
3. Refund Process
To request a refund, please follow these steps:
Contact Us: Send an email to [email protected] with your purchase details, including the product or service you wish to return and the reason for the request.
Provide Proof of Purchase: Include your order number or email address used for the purchase to help us verify your transaction.
Evaluation: Once we receive your request, we will review the situation and, if eligible, process your refund within 7 business days.
Refunds will be issued to the original payment method used during the purchase.
4. Exceptions
The following are exceptions to our Return & Refund Policy:
Downloadable Content: Once digital products have been downloaded or accessed, they are non-refundable.
Subscription Fees: Refunds for subscription fees are only available during the 14-day trial period.
If you experience any issues or have concerns regarding your order, please do not hesitate to reach out to our customer support team. We want to ensure that your experience with NotionMastery is a positive one.
5. Contact Us
If you have any questions or would like to request a refund, please contact us:
Email: [email protected]
Phone: +1 (205) 251-9402
Address:
NotionMastery
1416 7th Ave N,
Birmingham, AL 35203,
United States of America
We are here to assist you and ensure that you are satisfied with your experience at NotionMastery.